[vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]To discuss business continuity and customer relations during these difficult times, Downtown in London’s chairman, Simon Danczuk, was joined by Peter Ryan, an expert in BPO, call centres and customer engagement. He works across the world with those that both commission and deliver customer engagement, which means he provided us with an insight into the impact the current pandemic is having on the global economy, how enterprise’s continuity strategies have been tested, what solutions and innovations are taking place within this sector and how his own annual CxOutsourcers event is delayed in the US this year, but coming to the UK next year.[/vc_column_text][divider line_type=”No Line” custom_height=”20″][vc_raw_js]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[/vc_raw_js][/vc_column][/vc_row]
Downtown Den Podcast #020 | BPO, call centres and customer engagement
Surge in online shopping and post Brexit stockpiling causes the logistics industry to rethink sustainability options
As logistics and distribution witness skyrocketing demand, sustainability has come to the forefront for businesses operating in those industries.
The ACC Liverpool Group, operators of the city’s iconic waterfront event campus, is looking forward to reopening its venues after the government announced that larger events will be able to restart from next week.
Thinktank Birmingham Science Museum reopens to visitors on Saturday 29 May with tickets now on sale.