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About Hospitality Hero

Steven Hesketh is ‘The Hospitality Hero’ – a man on a mission to ‘revive the hospitality industry, with people, place and perception in mind. A big task…so what exactly is his plan?

He is putting his heart, soul and cash into supporting an industry he’s been a part of for 3+ years – one he fears won’t have a sustainable future if things don’t change – and is committing to being a leader of that change. Driven by his belief that evolution and history must unite to ensure the industry has a strong and sustainable future.

Steven ‘The Hospitality Hero’ is:

  • facilitating industry events, collaborations and conversations via an calendar of “The Art of Hospitality Events” across the country.
  • Launching Qtr 2 of 2024, a Hospitality Academy based from his own Chester Townhouse Hotel for upskilling Industry Employees & educating newcomers to Skills required
  • has an online self-paced Leadership Masterclass course directed at Hospitality Managers & Entrepreneurs
  • Offers face to face consultancy for venues and operators requiring a reboot, refresh or those in need of a reset.

www.thehospitalityhero.com

Featured Hospitality Hero Articles

Hospitality has had a rough start to 2026

In this week’s blog, The Hospitality Hero reflects on the difficult start hospitality has faced in 2026, from rising costs and staffing pressures to the growing number of venue closures across the UK. He explores the daily realities operators are dealing with, why businesses are being forced to adapt quickly, and why there is still hope for the sector despite the challenges.

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