In this week’s blog, Steven discusses why New Year’s Eve is the hospitality Olympics — and how guest behaviour can make the difference between a brilliant night and a brutal shift. From turning up on time to respecting last orders, it’s a raw, honest look at what really helps busy services run smoothly.
In this week’s blog Steven discusses how rising costs and government policy are putting increasing pressure on hospitality businesses. Steven explains, in simple terms, how the numbers no longer add up, why independent operators are being pushed to the edge, and what this means for staff, service, investment and the future of local high streets.
In this week’s blog Steven reflects upon three recent award ceremonies.
In this week’s blog Steven reflects on the Budget and what this means for the hospitality industry.
In this week’s blog Steven discusses the hospitality world in December.
Hospitality’s wobbling. Too many teams are on autopilot, margins are thin, and guests can feel it.
In hospitality; there’s costs everywhere… but the real killer is productivity and a culture that’s “quietly talked us out of graft”.
We like to pretend hospitality just lives in hotels, restaurants, and conference centres. Yet, we all know, it doesn’t.
It was a full-throttle day at The Queen at Chester Hotel where real operators, educators, suppliers, and businesses showed up to talk honestly about what’s working, what’s not, and what we’re going to do about it.
For years, hospitality barely featured in school corridors. Career boards were stuffed with law, medicine, tech… but the industry that employs well over 2.7–2.8 million people in the UK barely got a mention.
The Hospitality Connect Program is changing this. The idea is that schools and venues link up and they take students into those venues to educate and inspire them on the world of hospitality.
In this week’s blog Steven talks about the sponsors for the upcoming Art of Hospitality event on the 9th October. These sponsors are the reason that Hospitality Hero events stay free, and they get to give out insights and tips for free.
As Liverpool rolls out the red carpet for Labour Conference attendees, what can the government do to help the city’s vibrant hospitality sector? Regional hotelier Steven Hesketh calls for a new LIPA-style hospitality school, better regulations and a dedicated Minister of Hospitality….
