What a Pop Concert Taught Me About Hospitality
31/10/2025
We like to pretend hospitality just lives in hotels, restaurants, and conference centres. Yet, we all know, it doesn’t.
The Art of Hospitality Round Up
17/10/2025
It was a full-throttle day at The Queen at Chester Hotel where real operators, educators, suppliers, and businesses showed up to talk honestly about what’s working, what’s not, and what we’re going to do about it.
Hospitality Connect: putting hospitality on the school radar
16/10/2025
For years, hospitality barely featured in school corridors. Career boards were stuffed with law, medicine, tech… but the industry that employs well over 2.7–2.8 million people in the UK barely got a mention.
The Hospitality Connect Program is changing this. The idea is that schools and venues link up and they take students into those venues to educate and inspire them on the world of hospitality.
Meet our sponsors – The Edible Group and Energised Earth
02/10/2025
In this week’s blog Steven talks about the sponsors for the upcoming Art of Hospitality event on the 9th October. These sponsors are the reason that Hospitality Hero events stay free, and they get to give out insights and tips for free.
Liverpool Hospitality Conference
29/09/2025
As Liverpool rolls out the red carpet for Labour Conference attendees, what can the government do to help the city’s vibrant hospitality sector? Regional hotelier Steven Hesketh calls for a new LIPA-style hospitality school, better regulations and a dedicated Minister of Hospitality….
The Academy Restaurant at Cheshire College
19/09/2025
Hospitality is built on people. Skills, confidence, resilience, pride, those things aren’t just memorized in a lecture hall. They’re learned in the pressure of service, in front of real guests, with real standards and expectations. That’s the philosophy behind The Academy Restaurant at Cheshire College, South & West, Crewe campus
Bee Our Guest Launch – We Need Your Help
16/09/2025
Bee Our Guest will finally be live on Thursday, 18 September.
Finding Hospitality Heroes (Everywhere)
04/09/2025
In this week’s blog, Steven reflects on a story from his Sales Manager, Jules, who returned from Cala d’Or with an experience that highlights the quiet power of true hospitality. Her room attendant, Monica, turned everyday service into something memorable through care, consistency, and pride in her craft.
Hospitality Action
28/08/2025
In this week’s blog, Steven Hesketh shines a light upon Hospitality Action. Hospitality Action are there for chefs, bartenders, housekeepers, porters, managers, across hotels, restaurants, pubs, cafés, schools, hospitals and event venues, whenever life gets tough.
DevaFest 2025: What a Whirlwind!
14/08/2025
In this week’s blog Steven Hesketh reflects on the success of DevaFest 2025.
A Love Letter to Independents
13/08/2025
In this week’s blog Steven Hesketh encourages people to support local and independent hotels in order to keep hospitality human.
First Impressions: The Make-or-Break Moment in Hospitality
31/07/2025
In this week’s blog, Steven reflects on why first impressions in hospitality matter—from your building’s look to your website’s feel. Small details create a welcoming vibe that keeps guests coming back.