New train timetable: London Northwestern Railway responds to customer feedback

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London Northwestern Railway will add more carriages to its busiest services from tomorrow (Tue 24 Mar) following the introduction of a new reduced timetable.

London Northwestern Railway will add more carriages to its busiest services from tomorrow (Tue 24 Mar) following the introduction of a new reduced timetable.

The operator introduced the timetable following a steep drop in passenger numbers and to ensure that key workers can still travel around our network.

Despite government advice that people should only travel if essential, the operator received reports of busy platforms on some routes into London Euston this morning, while some afternoon services on the West Coast Main Line were also impacted by a number of delays and cancellations.

Lawrence Bowman, customer experience director for London Northwestern Railway, said:

“We apologise to those customers who found their train was very busy today. We have responded immediately and have taken action to add more carriages where needed.

“The rail industry moved quickly to bring in this emergency timetable, reducing a process which would normally take many months to just a few days. We will continue to monitor the situation and make further changes if needed.

“We are also appealing to our passengers to follow government advice and only use the train if it is truly necessary to help us support social distancing.”

For the latest travel information and copies of the reduced timetables, visit www.lnr.uk/coronavirus or follow @LNRailway on Twitter.

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