To discuss business continuity and customer relations during these difficult times, Downtown in London’s chairman, Simon Danczuk, was joined by Peter Ryan, an expert in BPO, call centres and customer engagement. He works across the world with those that both commission and deliver customer engagement, which means he provided us with an insight into the impact the current pandemic is having on the global economy, how enterprise’s continuity strategies have been tested, what solutions and innovations are taking place within this sector and how his own annual CxOutsourcers event is delayed in the US this year, but coming to the UK next year.
Downtown in Business

The Downtown Den Politics Podcast | EP.84 | Headlines are the Currency
Listen to the latest Downtown Den Politics Podcast now.

The Downtown Den Politics Podcast | EP.75 | 11th February 2025
Listen to the latest Downtown Den Politics Podcast.

Women in Business Awards 2025 | Video
Check out the video from the Women in Business Awards 2025.

Sean Keyes comments on the Seventh Carbon Budget
Recently the Committee on Climate Change published its Seventh Carbon Budget, here is Sutcliffe CEO, Sean Keyes’ reaction;