To discuss business continuity and customer relations during these difficult times, Downtown in London’s chairman, Simon Danczuk, was joined by Peter Ryan, an expert in BPO, call centres and customer engagement. He works across the world with those that both commission and deliver customer engagement, which means he provided us with an insight into the impact the current pandemic is having on the global economy, how enterprise’s continuity strategies have been tested, what solutions and innovations are taking place within this sector and how his own annual CxOutsourcers event is delayed in the US this year, but coming to the UK next year.
Downtown in Business
Lancashire in London – MPs outline hopes for County
Downtown in Business hosted a ‘Lancashire in London’ event this week, with business leaders from across the county joined by parliamentarians from Blackpool, Ribble Valley, and South Ribble at a private dinner in the capital.
Mindflow Charity to launch next month
A charity that will tackle mental health challenges in the construction industry will be launched in Manchester.
DIB Meets… Mindflow
Downtown Boss, Frank McKenna recently caught up with Trevor Steven to discuss Mindflow.
Award-winning Liverpool agency vows to change Blue Monday
Liam Quirk takes his commitment to the mental wellbeing of his employees a step further by adopting MindClass mental health support platform