To discuss business continuity and customer relations during these difficult times, Downtown in London’s chairman, Simon Danczuk, was joined by Peter Ryan, an expert in BPO, call centres and customer engagement. He works across the world with those that both commission and deliver customer engagement, which means he provided us with an insight into the impact the current pandemic is having on the global economy, how enterprise’s continuity strategies have been tested, what solutions and innovations are taking place within this sector and how his own annual CxOutsourcers event is delayed in the US this year, but coming to the UK next year.
For upcoming Downtown in Business events and how you can get involved contact Beth.Mckenna@downtowninbusiness.com
Downtown in Business
The Downtown Den Politics Podcast | EP.71 | 20 January 2025
The only show in town today really is Donald Trump’s inauguration. What will the orange one second coming as U.S. President mean for the UK, Europe and the world?
The Downtown Den Politics Podcast | EP.72 | President Trump 2.0
It’s Donald Trump MK2. It certainly has been a lively start.
Mindflow Charity to launch next month
A charity that will tackle mental health challenges in the construction industry will be launched in Manchester.
DIB To Host Exclusive MIPM West Midlands Event
The Managing Director of Birmingham City Council Joanne Roney, and the chief executive of Coventry City Council, Dr Julie Nugent, will be among the speakers at a special lunchtime event Downtown in Business is hosting, in association with Bruntwood SciTech, at international property conference MIPIM in Cannes next month.