An Epic Hospitality Workshop
19/01/2026
The Hospitality Hero recently held their first ever primary school hospitality workshop… and it was epic.
Business Rates Change Is Welcome — But If It Leaves Hospitality Worse Off, It Has Failed
08/01/2026
In a special joint blog with Liverpool Business Improvement District boss, Bill Addy, Frank discusses the governments Business Rates Change and asks how it will affect the hospitality industry.
Liverpool Business Improvement District and Downtown in Business launch national campaign to “Unlock Britain’s Visitor Economy”
05/01/2026
The campaign will bring together business leaders, BIDs, hotels, retailers, cultural venues, and parliamentarians to press government for a more pro-growth, business-led approach to supporting the visitor economy.
Season 5. Episode 5. | Hospitality | Hyatt Regency & INNSiDE By Meliá
12/12/2025
In this episode DIB boss Frank McKenna chats with Sarah Matts from Hyatt Regency in Manchester and Annabel Lax from INNSiDE By Meliá Manchester.
Budget Pressure, Productivity Crisis: My Take on the Real Problem
10/11/2025
In hospitality; there’s costs everywhere… but the real killer is productivity and a culture that’s “quietly talked us out of graft”.
What a Pop Concert Taught Me About Hospitality
31/10/2025
We like to pretend hospitality just lives in hotels, restaurants, and conference centres. Yet, we all know, it doesn’t.
Season 5. Episode 2. | Hospitality | Hope Street Hotel
31/10/2025
In this captivating conversation DIB boss Frank McKenna, Jan shares her career and journey in hospitality, some of the advice she would give to anyone looking to join the hospitality industry and explains her role in the hotel.
Your People Agenda – Latest Insights for Hotels & Hospitality Businesses
03/10/2025
How has the people agenda changed, and how can you attract and retain the best talent in your business?
Liverpool Hospitality Conference
29/09/2025
As Liverpool rolls out the red carpet for Labour Conference attendees, what can the government do to help the city’s vibrant hospitality sector? Regional hotelier Steven Hesketh calls for a new LIPA-style hospitality school, better regulations and a dedicated Minister of Hospitality….
A Love Letter to Independents
13/08/2025
In this week’s blog Steven Hesketh encourages people to support local and independent hotels in order to keep hospitality human.
Terrazas de los Andes Wine Dinner at Fazenda Manchester
05/08/2025
Fazenda Manchester will host an exclusive Wine Dinner featuring Terrazas de los Andes — a renowned Argentinian winery celebrated for its expressive, high-altitude wines.
First Impressions: The Make-or-Break Moment in Hospitality
31/07/2025
In this week’s blog, Steven reflects on why first impressions in hospitality matter—from your building’s look to your website’s feel. Small details create a welcoming vibe that keeps guests coming back.