In this week’s blog, Steven discusses why New Year’s Eve is the hospitality Olympics — and how guest behaviour can make the difference between a brilliant night and a brutal shift. From turning up on time to respecting last orders, it’s a raw, honest look at what really helps busy services run smoothly.
In this week’s blog Steven reflects upon three recent award ceremonies.
In this week’s blog Steven reflects on the Budget and what this means for the hospitality industry.
In this fascinating discussion with DIB boss Frank McKenna, Steven shares his career journey from the beach hotels of Australia to the countryside hotels of North Wales and his involvement with one of the UK’s fastest growing festivals DevaFest.
In this week’s blog Steven discusses the hospitality world in December.
Hospitality’s wobbling. Too many teams are on autopilot, margins are thin, and guests can feel it.
In hospitality; there’s costs everywhere… but the real killer is productivity and a culture that’s “quietly talked us out of graft”.
It was a full-throttle day at The Queen at Chester Hotel where real operators, educators, suppliers, and businesses showed up to talk honestly about what’s working, what’s not, and what we’re going to do about it.
In this week’s blog Steven talks about the sponsors for the upcoming Art of Hospitality event on the 9th October. These sponsors are the reason that Hospitality Hero events stay free, and they get to give out insights and tips for free.
Bee Our Guest book launches to cross sector Industry support and hits #2 Best Seller on Amazon Children’s Listing.
Hospitality is built on people. Skills, confidence, resilience, pride, those things aren’t just memorized in a lecture hall. They’re learned in the pressure of service, in front of real guests, with real standards and expectations. That’s the philosophy behind The Academy Restaurant at Cheshire College, South & West, Crewe campus
Bee Our Guest will finally be live on Thursday, 18 September.
