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So, what can omnichannel contact management do for me?

I’m writing this for non-marketers so bear with me if you are an expert. Marketing is full of jargon so I thought it would be a good idea to de-mystify omni-channel contact management for CTO’s and other technology stakeholders.

Call me maybe*

One of the most interesting findings to come from Ultracomms’ recent independent research “It’s still good to talk” is how stark the contrast customer preferences are between voice and other channels of communication amongst consumers today.