New Role: Member Engagement Executive

Downtown in business is the fastest growing business organisation in the country, with an ambition to become the most influential business voice in the UK.

We pride ourselves on excellent customer service to our members and we are creating a new, exciting post of Member Engagement Executive in order to maintain the high standards of delivery that we have become known for.

We are looking for a brilliant customer service/business development manager to join our team based in our HQ in Liverpool’s commercial district. We work hard, have fun and reward accordingly.

Salary: £25,000
Location: North West
Hours: 40 hours per week (full time and permanent subject to the initial 6-month probation period being successfully completed)
Closing Date: Monday 5th October 2020

The Role

  • Engage consistently with existing & new members
  • Facilitating member feedback & surveys
  • Updating all member accounts
  • Maintain and manage CRM System (Agile)
  • Informing members & subscribers of new product opportunities
  • Select guest lists for key events
  • Monitor DIB media coverage of members
  • Promote DIB media platforms to increase subscription rates
  • Liaise with DIB team to inform them of member requirements
  • Support the DIB ERDF Liverpool City Region project

About you

  • Strong communication and organisational skills
  • Ability to communicate at all levels
  • Confident with a great sense of humour
  • Ability to work well under pressure and have a calm manner
  • Excellent attention to detail
  • Professional approach and appearance
  • Excellent telephone manner
  • Self-motivated, focussed and proactive
  • Team player
  • Computer literate
  • Comfortable using CRM systems
  • Able to work off own initiative and hit the ground running


  • 20 days holiday bank holidays (plus your birthday)
  • Pension scheme
  • Medicash (level 2)
  • Competitive salary


Must have at least two year’s experience of working directly with customers in either a Customer Service Manager or Business Development Manager role.

Please send your CV to

If you want further information about the position, please telephone 0151 556 1897.