7,500 envelopes containing a voucher, for anything from a £150 shopping credit to a free coffee, are being distributed throughout morning and evening peak times at 16 stations over eight days, starting on Saturday 6 August and lasting until Saturday 13 August.
During recent weeks, train maintenance issues, and infrastructure problems created by the heatwave severely affected Merseyrail’s ability to meet their usual high standards, resulting in cancellations and late running of services. The giveaways are to acknowledge the disruption faced by passengers, and will be distributed at the stations that have been most affected.
Suzanne Grant, Commercial Director at Merseyrail, said:
“Since 2003, we have taken great pride in delivering the most reliable and punctual rail service in the UK.
“However, in recent weeks we have not met the high standards we have set for ourselves and that our passengers have rightly come to expect from us. I want to apologise for the disruption on our network, and as a way of thanking passengers for their patience and loyalty Merseyrail is giving away a range of gifts across the network.
“We know that some journeys have been difficult recently and that affects passengers’ plans, so we hope this gesture will make their next journey, or even their day, just a little bit better.”
The great giveaway began on Saturday August 6 and will run for eight days across the Merseyrail network.
