[vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]To discuss business continuity and customer relations during these difficult times, Downtown in London’s chairman, Simon Danczuk, was joined by Peter Ryan, an expert in BPO, call centres and customer engagement. He works across the world with those that both commission and deliver customer engagement, which means he provided us with an insight into the impact the current pandemic is having on the global economy, how enterprise’s continuity strategies have been tested, what solutions and innovations are taking place within this sector and how his own annual CxOutsourcers event is delayed in the US this year, but coming to the UK next year.[/vc_column_text][divider line_type=”No Line” custom_height=”20″][vc_raw_js]JTNDaWZyYW1lJTIwdGl0bGUlM0QlMjJEb3dudG93biUyMERlbiUyMCUyMzAyMCUyMCU3QyUyMEJQTyUyQyUyMGNhbGwlMjBjZW50cmVzJTIwYW5kJTIwY3VzdG9tZXIlMjBlbmdhZ2VtZW50JTIyJTIwc3R5bGUlM0QlMjJib3JkZXIlM0ElMjBub25lJTNCJTIyJTIwc2Nyb2xsaW5nJTNEJTIybm8lMjIlMjBkYXRhLW5hbWUlM0QlMjJwYi1pZnJhbWUtcGxheWVyJTIyJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cucG9kYmVhbi5jb20lMkZtZWRpYSUyRnBsYXllciUyRmZhcXh3LWQ4YWY4ZCUzRmZyb20lM0R5aWlhZG1pbiUyNmRvd25sb2FkJTNEMSUyNnZlcnNpb24lM0QxJTI2c2tpbiUzRDElMjZidG4tc2tpbiUzRDEwNyUyNmF1dG8lM0QwJTI2c2hhcmUlM0QxJTI2Zm9udHMlM0RIZWx2ZXRpY2ElMjZkb3dubG9hZCUzRDElMjZydGwlM0QwJTI2cGJhZCUzRDElMjIlMjB3aWR0aCUzRCUyMjEwMCUyNSUyMiUyMGhlaWdodCUzRCUyMjEyMiUyMiUzRSUzQyUyRmlmcmFtZSUzRQ==[/vc_raw_js][/vc_column][/vc_row]

Downtown in Business

Everton Vision: Everton’s New Stadium – The Fourth Grace of Liverpool
The event discussed the potential new benefits the stadium could bring to North Liverpool and the surrounding area.

Liverpool City Region innovation heavyweights agree collaboration pact
The two largest innovation locations in the Liverpool City Region have signed a unique agreement to collaborate and cross-promote opportunities.

Jet2.com and Jet2holidays mark one year of operations at Liverpool John Lennon Airport
Jet2.com and Jet2holidays marked the first anniversary of operating award-winning flights and holidays from Liverpool John Lennon Airport by putting colleagues and customers at the heart of the celebrations.

Unique Venues Birmingham
We are delighted that Unique Venues Birmingham are our Venue of the Month in Birmingham for February.