[vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]To discuss business continuity and customer relations during these difficult times, Downtown in London’s chairman, Simon Danczuk, was joined by Peter Ryan, an expert in BPO, call centres and customer engagement. He works across the world with those that both commission and deliver customer engagement, which means he provided us with an insight into the impact the current pandemic is having on the global economy, how enterprise’s continuity strategies have been tested, what solutions and innovations are taking place within this sector and how his own annual CxOutsourcers event is delayed in the US this year, but coming to the UK next year.[/vc_column_text][divider line_type=”No Line” custom_height=”20″][vc_raw_js]JTNDaWZyYW1lJTIwdGl0bGUlM0QlMjJEb3dudG93biUyMERlbiUyMCUyMzAyMCUyMCU3QyUyMEJQTyUyQyUyMGNhbGwlMjBjZW50cmVzJTIwYW5kJTIwY3VzdG9tZXIlMjBlbmdhZ2VtZW50JTIyJTIwc3R5bGUlM0QlMjJib3JkZXIlM0ElMjBub25lJTNCJTIyJTIwc2Nyb2xsaW5nJTNEJTIybm8lMjIlMjBkYXRhLW5hbWUlM0QlMjJwYi1pZnJhbWUtcGxheWVyJTIyJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cucG9kYmVhbi5jb20lMkZtZWRpYSUyRnBsYXllciUyRmZhcXh3LWQ4YWY4ZCUzRmZyb20lM0R5aWlhZG1pbiUyNmRvd25sb2FkJTNEMSUyNnZlcnNpb24lM0QxJTI2c2tpbiUzRDElMjZidG4tc2tpbiUzRDEwNyUyNmF1dG8lM0QwJTI2c2hhcmUlM0QxJTI2Zm9udHMlM0RIZWx2ZXRpY2ElMjZkb3dubG9hZCUzRDElMjZydGwlM0QwJTI2cGJhZCUzRDElMjIlMjB3aWR0aCUzRCUyMjEwMCUyNSUyMiUyMGhlaWdodCUzRCUyMjEyMiUyMiUzRSUzQyUyRmlmcmFtZSUzRQ==[/vc_raw_js][/vc_column][/vc_row]

Downtown in Business

DB3 Announces New Cardiff Studio Leader
DB3 Group has announced a strategic change within their Cardiff studio.

New Tripadvisor rankings name Chester Zoo as the UK’s best zoo… and the third best in Europe
Chester Zoo recently opened a stunning new area named Heart of Africa – the largest zoo habitat ever created in the UK; home to 57 iconic African species.

The Sporting Club x Sedulo
Join Sedulo as they host an evening with football legend Neil ‘Razor’ Ruddock!

Boost Engagement & Retention: Investing in Financial Wellbeing Programs
Kristen Cunliffe, Owner and MD of Red Star Wealth will join peopleHUB’s webinar on Thursday 13th February to discuss financial wellness programs