Doncaster Sheffield Airport (DSA) has been rated the best UK airport and in the top ten European airports in a leading global airport passenger service and benchmarking survey for the last year.
The Airport Council International’s Airport Service Quality (ASQ) measures passenger satisfaction and rates all aspects of the airport customer journey from value for parking facilities, helpfulness, staff courtesy, cleanliness, information, executive lounges and feeling safe and secure.
ASQ research takes place in airports that service more than half the world’s 7.1 billion annual passengers and is measured at quarterly intervals throughout the year.
DSA scored particularly highly for airport parking, courtesy of its staff and providing a safe and secure environment. Parking facilities have been rated the best across Europe in 2019 with the friendliness of staff a close second.
Ian Smith, Commercial and Passenger Experience Director, Doncaster Sheffield Airport, said: “Scoring so highly and consistently in such a globally reputable survey of our peers is really heartening to see. Our Easy, Friendly, Relaxed approach is having a positive impact on our passengers’ time with us as they embark on their well-earned holidays or business trips.
“This is a very pleasing addition to being voted Best UK Airport by Which? Magazine and Saga members in 2018 and testament to the great levels of customer service from the team at DSA.”
Competition is high in this fast-changing landscape where airports are no longer perceived as just an arrival and departure point but part of a holiday or business trip. Customers expect contemporary airports to offer a wide range of services and airports are recognised as key drivers of social and economic progress in cities and regions across the globe.
Doncaster Sheffield Airport continues to invest in improving the customer journey, with passengers soon able to enjoy brand new shops including a Costa coffee outlet, opening in September this year. The airport has further invested £3.5m into new car parking facilities in July 2019, adding a further 550 spaces.
