Steven Hesketh is ‘The Hospitality Hero’ – a man on a mission to ‘revive the hospitality industry, with people, place and perception in mind. A big task…so what exactly is his plan?
He is putting his heart, soul and cash into supporting an industry he’s been a part of for 3+ years – one he fears won’t have a sustainable future if things don’t change – and is committing to being a leader of that change. Driven by his belief that evolution and history must unite to ensure the industry has a strong and sustainable future.
Steven ‘The Hospitality Hero’ is:
In this week’s blog, Steven reflects on the growing gap between independent festivals and major operators, and why supporting community-driven events like Deva Fest is vital to keeping the spirit and diversity of the live music scene alive.
In this weeks blog, Steven Hesketh reflects upon the Great Art of Hospitality 2026.
The milestone event marked a decade of service for the local charity, which has spent the last ten years supporting people facing homelessness and hardship across the city.
In this week’s blog, Steven discusses taking on the Chester Food and Drink Festival, saving a much-loved Easter tradition, and the ten-week challenge of reimagining it as the Cheshire and North Wales Food and Drink Festival.
The Hospitality Hero recently held their first ever primary school hospitality workshop… and it was epic.
In this week’s blog, Steven discusses why New Year’s Eve is the hospitality Olympics — and how guest behaviour can make the difference between a brilliant night and a brutal shift. From turning up on time to respecting last orders, it’s a raw, honest look at what really helps busy services run smoothly.
