I’m writing this for non-marketers so bear with me if you are an expert. Marketing is full of jargon so I thought it would be a good idea to de-mystify omni-channel contact management for CTO’s and other technology stakeholders.

From 14th September 2019, the rules for accepting payments in Europe are changing.

One of the most interesting findings to come from Ultracomms’ recent independent research “It’s still good to talk” is how stark the contrast customer preferences are between voice and other channels of communication amongst consumers today.

Andrew Robinson from Ultracomms takes a look at Speech Analytics.

Ultracomms’ AMD+ improves contact centre productivity by using advanced algorithms to exclude outbound calls when it recognises that an answering machine is present.

Remove your business from payment card industry compliance scope with Ultracomms’ award-winning integration service.