Liverpool based IT Support, VoIP and High Speed Broadband Provider Halcyon have announced 35% growth during 2022, the result of their unique service level and customer-first attitude. With a 1-hour response time, no call out fees, and 30-day rolling contracts have been a major driver of growth, as a result several new additions have joined the team. Due to their unique positioning of being able offer not just IT Support and Comms but Cabling and office fit outs alongside hardware purchasing and leasing options. Businesses have been keen to streamline their service providers from five or six different suppliers to one, thus ensuring clarity and a single point of contact for all the business digital needs.
Halcyon CEO & Founder James Hamilton said, “2022 was an excellent year for growth, taking on new clients whilst also continuing to service existing and long term partners. We have also undertaken several large compliance projects. One of which for our client Plus Group who provide paraplanner support for St James Wealth Management. A global task given staff are working from locations such as Spain and Bali. This piece of work, Cyber Essentials Plus, demonstrates a company’s cyber security meets certain identified standards.”
As a business, Halcyon understand the importance of providing excellent customer service, which is why they strive to provide the best I.T Support, VoIP Telephony, and high speed business broadband available. With an increased staff count, they are able to provide more comprehensive and reliable services to their clients. This was recognised with three award nominations in 2022.
James added “At Halcyon we pride ourselves on clear, jargon free communication for our clients, this ensures they are fully informed and understanding the process when contacting our support desk either through phone, email or via our app.”
Social value is also of the upmost importance to Halcyon. As a business that operates nationally with it’s heart in the Northwest region. 25% of yearly profits go into Halcyon Days CIC which helps supports alternative provisions, and other social value projects in line with it’s partners.
Halcyon are looking forward to continuing their growth in the coming year, and to providing even better services to their clients.
DIB members can take advantage of a free IT Audit from Halcyon by contacting info@halcyonprojectsnw.co.uk.
