Skip to content

How to Be a Dream Guest Guide (Not Just on New Year’s Eve)

In this week’s blog, Steven discusses why New Year’s Eve is the hospitality Olympics — and how guest behaviour can make the difference between a brilliant night and a brutal shift. From turning up on time to respecting last orders, it’s a raw, honest look at what really helps busy services run smoothly.

READ MORE

Hope Street Hotel

Downtown in Business are delighted that Hope Street Hotel are our Venue of the Month for January 2026. Hope Street Hotel sits handsomely in the heart of Liverpool’s Georgian neighbourhood.

READ MORE

The Townhouse Chester

We are delighted that The Townhouse Chester is our Venue of the Month for January 2026 . The Townhouse Hotel & Tearoom is one of Chester’s hidden gems and one of the best independent hotels in the city

READ MORE

Park Regis Birmingham

We are delighted that Park Regis Birmingham is our Venue of the Month for January 2026. Park Regis Birmingham is a contemporary hotel offering luxury, comfort and versatility for both leisure stays and events.

READ MORE

AtkinsRéalis

We are delighted that AtkinsRéalis are our Business of the Month for January 2026. AtkinsRéalis, a world-leading design, engineering and project management organization.

READ MORE

Laing O’Rourke

We are delighted that Laing O’Rourke are our Business of the Month for January 2026. Over the past two decades, Laing O’Rourke has expanded into new markets and pioneered modern methods of construction, applying advanced technologies to deliver certainty and excellence for clients. Its portfolio includes some of the most iconic projects in the world, underpinned by a reputation for innovation, safety, and quality.

READ MORE

Story Homes

We are delighted that Story Homes are our Business of the Month for January 2026. Story Homes is a housing developer that has been building strong homes for over 35 years.

READ MORE

The Open

Downtown in Business are delighted that The Open are our business of the month for January 2026. Downtown in Business is once again proud to work with The R&A, for the 154th Open, highlighting the hospitality offerings to members for what promises to be one of the standout events of the sporting calendar next year.

READ MORE