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How to Be a Dream Guest Guide (Not Just on New Year’s Eve)

In this week’s blog, Steven discusses why New Year’s Eve is the hospitality Olympics — and how guest behaviour can make the difference between a brilliant night and a brutal shift. From turning up on time to respecting last orders, it’s a raw, honest look at what really helps busy services run smoothly.

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Hope Street Hotel

Downtown in Business are delighted that Hope Street Hotel are our Venue of the Month for January 2026. Hope Street Hotel sits handsomely in the heart of Liverpool’s Georgian neighbourhood.

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The Townhouse Chester

We are delighted that The Townhouse Chester is our Venue of the Month for January 2026 . The Townhouse Hotel & Tearoom is one of Chester’s hidden gems and one of the best independent hotels in the city

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