The milestone event marked a decade of service for the local charity, which has spent the last ten years supporting people facing homelessness and hardship across the city.
We are delighted that Hospitality Hero are our Business of the Month for February 2026. DIB are partnering with The Hospitality Hero for the upcoming Great Art of Hospitality Conference on 26th February 2026.
In this week’s blog, Steven discusses taking on the Chester Food and Drink Festival, saving a much-loved Easter tradition, and the ten-week challenge of reimagining it as the Cheshire and North Wales Food and Drink Festival.
The Hospitality Hero recently held their first ever primary school hospitality workshop… and it was epic.
In this week’s blog, Steven discusses why New Year’s Eve is the hospitality Olympics — and how guest behaviour can make the difference between a brilliant night and a brutal shift. From turning up on time to respecting last orders, it’s a raw, honest look at what really helps busy services run smoothly.
In this week’s blog Steven reflects upon three recent award ceremonies.
In this week’s blog Steven reflects on the Budget and what this means for the hospitality industry.
In this fascinating discussion with DIB boss Frank McKenna, Steven shares his career journey from the beach hotels of Australia to the countryside hotels of North Wales and his involvement with one of the UK’s fastest growing festivals DevaFest.
In this week’s blog Steven discusses the hospitality world in December.
Hospitality’s wobbling. Too many teams are on autopilot, margins are thin, and guests can feel it.
In hospitality; there’s costs everywhere… but the real killer is productivity and a culture that’s “quietly talked us out of graft”.
It was a full-throttle day at The Queen at Chester Hotel where real operators, educators, suppliers, and businesses showed up to talk honestly about what’s working, what’s not, and what we’re going to do about it.
