In this week’s blog, Steven discusses why New Year’s Eve is the hospitality Olympics — and how guest behaviour can make the difference between a brilliant night and a brutal shift. From turning up on time to respecting last orders, it’s a raw, honest look at what really helps busy services run smoothly.

In this week’s blog Steven reflects upon three recent award ceremonies.

In this week’s blog Steven reflects on the Budget and what this means for the hospitality industry.

Hospitality’s wobbling. Too many teams are on autopilot, margins are thin, and guests can feel it.

For years, hospitality barely featured in school corridors. Career boards were stuffed with law, medicine, tech… but the industry that employs well over 2.7–2.8 million people in the UK barely got a mention.

The Hospitality Connect Program is changing this. The idea is that schools and venues link up and they take students into those venues to educate and inspire them on the world of hospitality.

In this week’s blog Steven talks about the sponsors for the upcoming Art of Hospitality event on the 9th October. These sponsors are the reason that Hospitality Hero events stay free, and they get to give out insights and tips for free.