In this week’s blog, The Hospitality Hero reflects on a visit to BST Hyde Park to see Garth Brooks and explores why the best events are about so much more than the headline act. From seamless guest journeys and thoughtful VIP experiences to the importance of signage, staff and atmosphere, it’s a reminder that the little details are what create truly memorable hospitality.
When Jo Malone sold her business to Estée Lauder in 1999, she achieved a founder’s dream. Years later, she realised the deal came at a cost. Downtown in Business spoke to Denise Walker of Glenville Walker to find out more.
This week, Steven Hesketh discusses the £900 million opportunity the World Cup could bring to hospitality, and why businesses must be ready to capitalise on increased footfall, spending and the chance to create lasting customer relationships.
In this week’s blog, Martin Liptrot draws parallels between football and politics, exploring what Andy Burnham’s leadership ambitions can learn from England, Scotland, and the pressures of managing expectations.
In this week’s blog, Jo explores Keir Starmer’s proposed social media ban for under-16s, questioning whether the real issue lies with young people or the platforms, politicians and influencers who profit from division and outrage.
In this week’s blog Steven discusses the hospitality world in December.
It is time for the Labour government – and Labour MPs – to grow up.
In this week’s blog, Jo looks at how a new wave of leaders — from New York’s Zohran Mamdani to the Netherlands’ Rob Jetten and the Greens’ Zack Polanski — are connecting with voters through energy and optimism, while Labour seems stuck in the November gloom.
The appearance of Reform cheerleader Matt Goodwin on BBCs Question Time last week, his second invitation onto the flagship political programme in under twelve months, has sent Frank McKenna over the edge. In his latest blog, he asks why the BBC, and much of the mainstream media in the UK, are so doughy – eyed over Populists, and so hard on Labour.
In this week’s blog, Jo discusses the political chaos surrounding the grooming gangs inquiry — a stark reminder of how victims are failed time and again. With mistrust in institutions and endless delays, Jo asks whether another inquiry will change anything, or if it’s time, as Michael Heseltine once said, to Just Do It.
The Prime Minister and the Leader of the Opposition have come out of their respective party conferences looking stronger – but for how long?
In this week’s blog, Steven reflects on why first impressions in hospitality matter—from your building’s look to your website’s feel. Small details create a welcoming vibe that keeps guests coming back.
